We strive to ensure our clients are fully satisfied with the services provided. However, we understand that certain circumstances may require a refund. Please review our refund policy below:

1. Non-Refundable Services:

• The onboarding phase, including credit report analysis and strategy development, is non-refundable once initiated, as these services are delivered immediately after payment.

2. Refundable Services:

• Refunds are available for incomplete milestones beyond the onboarding phase. For example, if dispute letters have been drafted but not filed, the corresponding portion of the package cost may be refunded on a prorated basis.

3. Prorated Refunds:

• Refunds are calculated based on the percentage of undelivered services. For instance, if a package includes 10 disputes, and only 4 disputes have been resolved, a refund may be issued for the remaining 6 disputes.

4. Requesting a Refund:

• Refund requests must be submitted in writing to
  support@totalcreditrehab.com. The request should include a clear reason for cancellation and supporting documentation if applicable.

5. Processing Time:

• Approved refunds will be processed within 14 business days of receipt.

6. Acknowledgment of Terms:

• By purchasing our services, clients acknowledge and accept these refund terms. This ensures transparency and alignment with the Credit Repair Organizations Act (CROA).

For further questions or concerns regarding our refund policy, please contact us at support@totalcreditrehab.com or 561-794-1401.